FAQ’s

We deals in Household, Kitchen, Electronic & Baby products.

Almost 95% of our products are imported and rest 5% are Made in Pakistan. We deal in Imported products from China, Malaysia, turkey & Iran. At Apnabazaar, we only deals in genuine & high quality products. If you have any doubts or trust issues, Click Here and check our customer reviews & ratings.

Detailed information along with original pictures can be found under the “Description” tab on the product pages.

We don’t have any shop or outlet yet. We are completely online based. Feel free and order online, if you don’t like our product, quality or size, you can freely request for a replacement/return.

We are already providing discounts on each and every product, So prices on Apnabazaar are non-negotiable.

There are no hidden charges when you order from Apnabazaar. All cost are 100% visible on the checkout page which includes Product Price + Shipment Charges.

Apnabazaar offers you the possibility to pay through Cash On Delivery (COD). With COD, you can pay in cash to the delivery agent at your doorstep upon receipt/ airway bill of your order.

If you have ordered from Karachi then our personal delivery boy will allow you to check the parcel before payment.

But unfortunately, if you have ordered from other cities, you can’t check before payment because to other cities we send parcels through courier service and they don’t allow to open parcel before payment, because of their safety policy.

But you don’t need to worry, we provide return and replacement.

Shopping on Apnabazaar is very easy ! Once you have found the product you want to buy, just follow the steps below:

Open Apnabazaar.pk on your mobile or desktop browser
Put the item title on “Search Bar”.
Click on the image of your desired item & Click on “Buy Now”.
Click on “View Cart” (change quantity if required) & click on “Checkout Button”.
Enter your personal details like (Name/Contact Number/Shipping Address with City/Email Address).
Confirm the order details and Click on “Place Order”.
Your Order number will appear on your screen.

-Congratulations! your order has been placed and you’ll get your receipt on Email.

Yes definitely !! Just call us +92-333-7125253 and a Customer Service rep will help you out.

Step 1 – Go to your “Cart”.

Step 2 – You can remove the item from your cart by clicking “X” button

Not at the moment, but we will be launching our mobile app very soon.

If you wish to cancel your order before it is shipped, please call +92-333-7125253 and speak to a Customer Service rep.

If your order is already on its way to you or if you have already received your order, you will not be able to cancel the order but you may be able to return your product.

Once we have called your registered mobile number and confirmed the order with you, we expect delivery to happen within 2 to 3 working days in Karachi & within 4 to 5 working days in Other cities.

Delivery timelines vary depending on your city and your selected product, or due to unforeseen circumstances.

Rs 100 to 150 delivery charges for all over the Karachi according to different weight and volume. No more than Rs 150/-.

And for other cities, delivery charges are calculated based on the weight & volume of the product. You can purchase multiple things under 3kg, Rs 200/- delivery charges will apply. If weight and volume increase, Rs 50/- additionally apply on per kg.

You can purchase multiple things in one delivery charge. But if your parcel weight increase 3kg+ then additional charges apply.

Unfortunately, we are not offering international deliveries at this time.

Absolutely! We deliver all across Pakistan through our logistics partners.

Please get in touch with a Customer Service Representative via Email, Facebook messenger, WhatsApp or Contact us +92-333-7125253.

You should refuse to accept an open package. However, if you do receive any such package which is open, severely damaged or tampered, please get in touch with us immediately +92-333-7125253

Our delivery person may contact you to confirm your exact location and confirm time of delivery.

Yes, we do! If by some extremely rare chance the product you receive is not up to your standards.

Yes we do! If you request for replacement, you don’t need to go anywhere, we will send our rider to you and he will replace that product.

Item is not the one ordered or is not as advertised
Item is defective, counterfeit or damaged at the time of delivery

All you have to do is call: +923337125253 OR email: contact@apnabazaar.pk and let us know within 7 days of receiving the product.

Once we receive your claim, our representative will send our office address where you have to return, then we’ll wait for your product to arrive by a courier of your choice. And then your full amount will be refund to your Bank account or through Easypaisa.

  1. If you don’t like the quality of the product.
  2. If the product is defective, counterfeit or damaged at the time of delivery.
  3. If Item is not the one ordered or is not as advertised.